Return & Exchange Policy

Direct Vapes (directvapes.pk) has a strict no-return and no-exchange policy for all products, primarily due to health, safety, hygiene concerns, and the nature of vaping items (which often involve direct contact or potential contamination).

Key Points from Official Policy:

No Returns or Exchanges Accepted :This applies to all products because of reuse and hygiene issues. we provide detailed product descriptions and images to help customers make informed decisions.

Sealed Packaging : Returns or exchanges are not accepted if the packaging has been opened. Products are carefully sealed to maintain sterility and prevent contamination.

No Refunds : No refunds will be granted on any of Direct Vapes products.

Clearance Sale Items : No exchanges allowed on clearance sale items.

Exceptions for Damaged/Defective Items During Shipping :If a product arrives damaged, faulty, or defective:

• Contact the company  immediately after receiving the parcel.

• Notify via email at orders@directvapes.pk  within 24 hours for all Items of purchase to claim a successful exchange.

• Provide clear images and videos of the defective product on email or watsapp.

• Exchange only (no refund).

• Customer is responsible for all additional handling and shipping costs (the client will pay all the additional shipping charges – 300).

• Original shipping charges are non-refundable.

Contact Options :

• Email: orders@directvapes.pk

• WhatsApp: +92 311 5946971